HelpCenter FAQ

Subscription Management

How do I cancel my subscription?

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For more information: log in, click on the profile icon in the top right corner, and select “My Account”. If you have problems with billing or you want to cancel your membership, please contact us directly via the contact information below. -Phone:+1 866 972 2067 -Chat: English/French

How can I check my subscription status?

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Log into our website with your username and password. Navigate to My Account from the side menu or the footer. All information about your subscription status is in Your Subscription section.

Account Settings

How do I change my password?

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Currently, there is no such possibility at the moment.

Can I update the email address on my account?

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Only one account per mobile number / email address is allowed.

Need Immediate Assistance?

We're here to help—reach out any time.

Support Hours (EST)

Phone

+1 866 972 2067

9 AM - 9 PM, Monday - Friday

Email

cs@stay-secure.app

24 hours a day, 7 days a week

Live Chat

Live chat

9 AM - 9 PM, 7 days a week